Billing & Refunds
This page explains the billing rules for subscriptions and Extra Credit Packs purchased directly through Manyfy. Purchases made through an app store, reseller, or another third-party channel may be governed by that channel's rules. Mandatory consumer rights in your location continue to apply.
1. Automatic renewal
Paid monthly subscriptions renew automatically at the end of each billing period using the payment method on file unless you cancel before the renewal is processed. Extra Credit Packs are one-time purchases and do not renew.
Your renewal status is shown during checkout and in the available account or billing controls. We will provide notice of material changes to price or renewal terms where required by law.
2. Renewal date and amount
Your next renewal date and recurring amount are shown at checkout, in your purchase confirmation, and in the available billing controls. A monthly subscription normally renews on the same calendar date; if a month has no matching date, renewal may occur on its last valid day.
The final charge may include applicable tax or payment-provider adjustments. If the subscription price changes, the new amount applies only after any notice required by law. A failed renewal may be retried by the payment provider.
3. How to cancel
Open your account menu, go to Usage & Billing, and use the subscription cancellation control. If that control is unavailable, contact manyfy@newportai.com from the email linked to your account and include your account email and order number.
Cancel before the renewal is processed to avoid the next recurring charge. A cancellation is complete only after the product shows or sends a confirmation. Never send a password, verification code, full card number, or card security code to support.
4. When access ends after cancellation
Cancellation stops the next renewal. Unless the confirmation states otherwise, paid plan access continues through the end of the billing period you have already paid for and then changes to Free.
Cancellation does not automatically refund the current period or restore credits already used. An immediate termination or refund applies only when expressly offered or required by law.
5. Carryover of unused credits
Unused monthly subscription credits reset at the end of the billing cycle and do not roll over unless the plan or checkout page expressly says otherwise. Promotional credits follow the validity displayed when they are issued.
Purchased Extra Credit Pack credits do not expire under the current product terms and remain available after a subscription ends, subject to an active account and continued availability of the Services. Credits are not cash, stored value, or transferable property.
6. Refunds for Extra Credit Packs
Except where law requires otherwise, an Extra Credit Pack is non-refundable after any of its credits have been used. A completely unused pack may be reviewed for a refund when the request is submitted within the refund-request period below.
If a refund is approved, the related unused credits are removed from the account. Promotional or complimentary credits cannot be exchanged for cash or included in a cash refund.
7. Incorrect or duplicate charges
If you believe a charge is incorrect, duplicated, or unauthorized, contact manyfy@newportai.com promptly from the account email. Include the order number, date, amount, payment channel, a short explanation, and a redacted screenshot when useful.
We will compare the payment and account records. A verified billing error is refunded to the original payment method; your bank or payment provider may need additional business days to post it. Contact your payment provider immediately if you believe a payment method has been compromised.
8. Refund request deadline
Submit a refund request within 14 calendar days after the purchase or disputed charge. If applicable law gives you a longer period, that longer period controls.
Requests received after 14 days are reviewed only where required by law or for a verified exceptional billing error. Eligibility may be reduced or denied when digital services have already been performed or credits have been used, except for rights that cannot legally be excluded.
If you have any questions, suggestions, or complaints about this document, please contact us at manyfy@newportai.com. We will respond as soon as possible after verifying your identity.